Privacy policy


The General Data Protection Regulation – Regulation no. 2016/679 of the European Parliament and of the Council of 27 April 2016 – comes into force on 25 May 2018. The Regulation establishes the rules regarding the protection, processing and free circulation of the personal data of individuals, and applies directly to all entities that process this data in any Member State of the European Union, including Portugal.

With a view to harmonising existing legislation, Serafim Marques, Lda. guarantees and safeguards the personal data protection of all its stakeholders. The data collected is intended for internal information processing aimed at providing the advertised goods and services.

Under no circumstances shall the data provided be made public and it shall only be given to third parties in the exceptional cases outlined below, and always with your prior knowledge and consent.

Below is a description of the kind of data we collect, how it is processed and what use it has for the services we provide:

  1. Internet access data;
  2. Collection and use of personal data;
  3. Data sharing;
  4. Security;
  5. Data retention period;
  6. Right of objection, information, access, portability, rectification and deletion of data;
  7. Entity responsible for processing the data;
  8. Right to lodge a complaint.


1. Internet access data

Serafim Marques, Lda. shall only use this data when it is provided by you, the data subject, always with your consent, and specifically for the purposes for which it is provided.

If you wish to contact Serafim Marques, Lda. directly via the Internet page, please fill out the form provided for this purpose in the “CONTACTS” field.

Some personal data will be requested (name and e-mail). The collection of this data enables us to respond to your contact with the minimum personalisation.


2. Collection and use of personal data

The records of Serafim Marques, Lda. include data obtained throughout the company’s existence and professional experience, from the contractual relationship established and as a result of the various interactions that have taken place.

Your data will be used for the following purposes:

  • Supply of goods and provision of services;
  • Marketing/Commercial purposes;
  • Invoicing;
  • Fulfilment of legal obligations.


3. Data sharing

Serafim Marques, Lda. shall not sell or share your personal data to or with third parties.

In exceptional, legally required cases, or when the transfer of this personal data is justified to meet legal requirements or court orders, we shall always demand that the entity in question agree to process your personal data in compliance with national and European legislation concerning the protection of individuals with regard to personal data processing.


4. Security

Serafim Marques, Lda. guarantees the protection of the personal data collected against inadvertent or intentional manipulation, loss or deletion and against access by unauthorised persons.

The security measures implemented are constantly improved in line with technological advances. Nevertheless, we shall decline any responsibility when these acts result from criminal or unlawful conduct, in which case the responsibility must be passed on to the respective agents.


5. Data retention period

The data collected shall be retained during the validity of the contract and legal obligations, and shall be deleted, according to the law, when you so request.


6. Right of objection, information, access, portability, rectification and deletion of data

Under legal terms, we fully recognise your right to access and verify any data on you, as well as the right to demand its correction or deletion and the right to withdraw your consent for future use.

You have the right to object to the processing of your personal data, at any time, namely for the purposes of direct marketing or any other form of client prospecting.

You may also request the portability of the personal data collected, a right which allows you to receive your personal data in a structured, commonly used and machine readable format and to store it in a private device for future personal use.


7. Entity responsible for processing the data

Serafim Marques, Lda., with head office at Rua da Urtigueira, no. 445, 4410-304 Canelas, Vila Nova de Gaia, is responsible for processing the personal data collected.

The company may be contacted at the address indicated, by phone +351 227 150 160, at or


8. Right to lodge a complaint

Should Serafim Marques, Lda. fail to respect any of your data protection rights, you may lodge a complaint with the competent national authority.